FAQ
Need a hand? We’ve gathered answers to our most common questions below. If you still need help, our Customer Service team is happy to assist at customerservice@90degreebyreflex.com or 888-373-7485, Monday through Friday, 9:30 AM to 5:00 PM ET, excluding holidays.
Orders & Shipping
How much is shipping?
Standard shipping is $7 on orders of $100.00 or less. Standard shipping is free on orders over $100.00.
How long does it take to process my order?
Orders are generally processed within 2 to 5 business days.
Orders are processed and shipped Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.
How long does delivery take after my order ships?
Standard transit typically takes 2 to 4 business days after processing.
The 2 to 5 business-day processing period and the 2 to 4 business-day transit period are separate.
Do you ship internationally?
Not currently. 90degreebyreflex.com currently ships only to eligible addresses within the United States.
Can I cancel my order?
Cancellation requests must be made within one hour of placing the order and are not guaranteed.
Once an order has entered processing or has shipped, we may no longer be able to cancel it.
Orders placed after 5:00 PM ET on Friday, over the weekend, or on holidays cannot be guaranteed to be cancelled, even if the request is made within one hour.
What happens if an item in my order becomes unavailable?
If an item cannot be fulfilled, we may cancel the affected item and refund the amount paid for it, including directly attributable tax. Any other fulfillable items in your order may still ship.
What should I do if my package is lost or stolen?
Contact Customer Service so we can review the circumstances and, when appropriate, investigate with the carrier.
Depending on the outcome, we may offer a replacement, refund, or another resolution at our discretion.
Returns & Exchanges
How long do I have to make a return?
Eligible returns and exchanges must be initiated within 30 calendar days of delivery.
What condition does my return need to be in?
Merchandise must be new, unworn, unwashed, unaltered, and free from damage or signs of use. Original hangtags must remain attached.
Please return the item in its original or correct polybag when available.
Should I include my packing slip?
Including your invoice or packing slip can help us process your return faster.
How do I start a return or exchange?
Start through our Returns & Exchanges Portal.
What does REDO protection cover?
REDO protection is available only on eligible non-Final Sale merchandise.
When purchased, REDO provides Free Return Shipping for otherwise eligible returns and exchanges. It does not make an otherwise ineligible or Final Sale item returnable.
Who pays for return shipping?
If you did not purchase REDO, you are responsible for return shipping on an ordinary eligible return.
If you request an exchange after declining REDO, you are responsible for all applicable shipping charges unless we expressly waive a charge.
Qualifying defects, damage, and Reflex fulfillment errors are handled separately.
Are Final Sale items returnable?
Items marked Final Sale, including Mystery Packs, are ordinarily not returnable or exchangeable.
If a Final Sale item arrives defective or damaged, or we sent the wrong item or a size different from what you ordered, the issue remains eligible for review.
Receiving the size you ordered but deciding that it does not fit does not automatically override Final Sale status.
Customer Service may approve a discretionary exchange in some circumstances. If approved, the customer is responsible for shipping charges in both directions unless we expressly waive them.
What should I do if my item is defective, damaged, or incorrect?
Start a claim through our Returns & Exchanges Portal.
Please report the issue promptly so we can review and resolve it.
What is considered a manufacturing defect?
Pilling by itself is not ordinarily considered a manufacturing defect. Reasonable differences in exact color or logo placement are also not ordinarily treated as defects.
If you believe your item has a more significant manufacturing issue, please submit it through our Returns & Exchanges Portal for review.
How long does a refund take?
After your return arrives, please allow 5 to 10 business days for inspection and processing.
After we issue an approved refund, it may take approximately 3 to 5 additional business days for the credit to appear on your original payment method.
Purchases From Other Retailers
What if I bought my item from another retailer?
Returns, exchanges, refunds, defects, and damage claims for purchases made somewhere other than 90degreebyreflex.com must be handled through the original retailer and are subject to that retailer's policies.
Our Customer Service team can still help with product questions or general guidance.
Customer Service
How do I contact Customer Service?
Call 888-373-7485 or email customerservice@90degreebyreflex.com.
Customer Service hours are 9:30 AM to 5:00 PM ET, Monday through Friday, excluding holidays.