When a label gets created, an email gets automatically sent out to you. This however, does not mean the item was shipped as yet, but rather it was fulfilled in the system.
Once an order has entered the "fulfilled" stage we can no longer cancel the order. Please call customer service at (888)-373-7485, Monday through Friday 9 A.M - 5P.M within the first hour of placing the order. Please note, once an order has been shipped, we are unable to halt the shipment. However, you can send the item back for a return or exchange.
Order placed on holidays, on Fridays after 5 P.M and over the weekend cannot be cancelled.
Please allow 2-5 business days for us to process your order and get it out to you.
Once an order has been placed, no further changes can be made. This includes changes to the shipping/billing address.
We are processing returns within 3-5 business days once your return reaches our headquarters.
Please allow an additional 5-7 business days for the funds to return to your original form of payment.
Due to COVID-19, FEDEX & USPS are processing and delivering packages at a much higher volume than normal at this time. With their implemented guidelines to protect their employees as well, shipping and delivery time may be delayed across the US. We ask that you please keep an eye on your tracking to follow your orders progress. If you've seen no updates in over a week, please contact us.
WE DO NOT ACCEPT RETURNS/EXCHANGES FOR MYSTERY PACKS. There is no guarantee that you won't receive duplicate styles/duplicate colors, as each mystery pack is completed with a random selection. This does not warrant a return/exchange.