Returns

Need to make a return or exchange? Start through our Returns & Exchanges Portal.

RETURN WINDOW

Eligible returns and exchanges must be initiated within 30 calendar days of delivery.

RETURN CONDITION

Returned merchandise must be new, unworn, unwashed, unaltered, and free from damage or signs of use. Original hangtags must remain attached.

Please return the item in its original or correct polybag when available.

Including your invoice or packing slip is helpful for faster processing.

SHIPPING COSTS

If you did not purchase REDO protection, you are responsible for return shipping on an ordinary eligible return.

If you request an exchange after declining REDO protection, you are responsible for all applicable shipping charges unless we expressly waive a charge.

If your return results from a qualifying defect, damage, or an error on our part, including receiving the wrong item or a size different from the size ordered, we will review the applicable shipping charges as part of the remedy.

Original outbound shipping charges are ordinarily non-refundable but may be refunded when the return resulted from a qualifying defect, damage, or Reflex fulfillment error.

REDO PROTECTION

REDO protection is available only on eligible non-Final Sale merchandise.

If REDO was purchased, it provides Free Return Shipping for otherwise eligible returns and exchanges.

REDO does not override the eligibility requirements of our return policy and does not make Final Sale merchandise returnable.

FINAL SALE

Items marked Final Sale, including Mystery Packs, are ordinarily not returnable or exchangeable.

If a Final Sale item arrives defective, damaged, or we sent an item or size different from what you ordered, submit the issue promptly through the Returns & Exchanges Portal.

Receiving the size you ordered but determining that it does not fit as expected does not automatically override Final Sale status.

Customer Service may occasionally approve a discretionary exchange. If approved, the customer is responsible for shipping charges in both directions unless Reflex expressly waives them.

DEFECTIVE, DAMAGED, OR INCORRECT ORDERS

Please report defective, damaged, or incorrectly shipped merchandise within 72 hours of delivery through our Returns & Exchanges Portal.

We will review the issue and determine the appropriate remedy. We reserve the right to decline claims first reported more than 72 hours after delivery.

If you believe your item has a manufacturing defect, please submit the issue for review. Pilling by itself, reasonable logo-placement variation, and reasonable exact-color variation are not ordinarily treated as manufacturing defects.

REFUND TIMING

Please allow 5 to 10 business days after your return arrives for us to inspect and process it.

After we issue an approved refund to your original payment method, allow approximately 3 to 5 additional business days for the credit to appear.

PURCHASES FROM ANOTHER RETAILER

If you purchased your item somewhere other than 90degreebyreflex.com, please contact the original retailer. Returns, exchanges, refunds, defects, and damage claims for third-party purchases are governed by that retailer's policies.